Warranty Info
Support You Can Count On
At Signature Homes, our commitment to quality doesn’t end at closing. Every new home we build includes a one-year in-house builder warranty designed to protect your investment and provide you with a greater peace of mind.
Since we manage our warranty program internally, not through a third-party provider, you work directly with the same trusted team that built your new construction home. Our process is built around clear communication, defined timelines and continued support throughout your first year of homeownership.
Before You Close: Walkthroughs & Punch List
Your warranty process begins before you move-in, and approximately two weeks prior to closing, you’ll attend an orientation walkthrough with your Sales Professional and Construction Project Manager or Job Superintendent. During this meeting, we’ll review your homeowner book, including the warranty details, home care guidelines, subcontractor contacts, utility information and HOA details.
Together, we’ll create a punch list of any remaining touch-ups or corrections. Whenever timing and materials allow, we’ll have these items completed prior to closing, however, anything left on the list will always be addressed within 30 days after closing. We’ll then schedule our final walkthrough, typically the day before closing, so you can review the completed items and feel confident moving forward.
During Your First Year
Your one-year builder warranty begins at closing. For any emergency warranty concerns involving plumbing, HVAC or electrical systems, homeowners should contact the appropriate contractor listed in the homeowner book to ensure the fastest response.
Any non-emergency warranty items should be documented through our online warranty portal where we will review them at your 11-month warranty walkthrough. If an issue could cause further damage by waiting, however, it should be submitted immediately. If you’re ever unsure of a problem, our team is always available to answer any questions you may have.
11-Month Walkthrough & Homeowner Responsibilities
As your warranty period approaches the end, homeowners should submit an 11-month warranty walkthrough request through the online Warranty Request form. This appointment allows us to review items before the one-year builder warranty concludes. To ensure you have full protection:
- Homeowners are responsible for registering all appliances and manufacturer-installed equipment directly with the manufacturer. These items are covered under manufacturer warranties, not the builder warranty.
- Warranty submissions must be entered through the online portal.
- The 11-month walkthrough must be scheduled by the homeowner.
Our goal is simple: a clear, proven warranty process that reflects the same quality and service standards we bring to every new home we build.
Signature provides a 1-year builder warranty. All non-emergency warranty claims will be reviewed at the 11-month walkthrough scheduled with the homeowner. Signature will use its best efforts to schedule all accepted corrections within 30 days of the walkthrough, depending on material and labor availability. Homeowners are responsible for contacting subcontractors directly for emergency claims according to the instructions in the homeowner book.
All Signature homeowners are provided with a Homeowner Book at closing which contains contact information for the Electrical, HVAC, and Plumbing contractors who worked on their home. Homeowners should contact these contractors directly for any emergency warranty work, and additionally homeowners should submit a Warranty Request to Signature. All non-emergency Electrical, HVAC, and Plumbing warranty claims should be submitted at the 11-month warranty walkthrough. See your Homeowner Book for further details on emergency vs. non-emergency warranty items. Any warranty items that will cause further damage to the home if left unaddressed should be treated as an emergency claim.
- First, identify the issue. Is it a drain line, a water line, a fixture, or water intrusion from the exterior?
- If water is leaking from a drain line, keep the area as dry as possible and submit a warranty request.
- If water is leaking from a water line or fixture, close the water shutoff valve. Contact the plumber in your Homeowner Book and submit a warranty request.
- If water is intruding from the outside, submit a warranty request.
- If unable to locate the leak, close the main water shutoff valve and contact the plumber in your Homeowner Book and submit a warranty request.
As a safety measure, all homes are wired with breakers in the electrical system that will trip if the electrical load is to high or if there is a fault in the item plugged into the circuit. Prior to contacting the Electrical contractor…
- Locate breaker box, generally located in the mechanical room, garage, or basement.
- Find the breaker labeled in the area that the fault occurred. Clear the fault by switching the breaker to the “off” position, then switch back to the “on position”. Also check the main breaker switch in the middle to ensure it is not tripped.
- If the breaker continues to trip, unplug everything plugged into outlets in that breaker’s “zone.” Inspect items for overheating, frayed cords, etc.
- If the issue persists, file a warranty claim. See your Homeowner Book for details on what qualifies as an emergency electrical warranty claim.
Furnace filters are an inexpensive way to ensure proper operation of your furnace and air conditioner. Regular replacement of your furnace’s air filter is recommended (30-90 days). Change your filter more often if you have pets in the home or environmental allergies. Make sure to replace your filter with the correct size, and ensure the arrow on the filter is pointing in the direction of airflow.